In the fitness industry, one of the biggest challenges for gym owners is not just finding the right coaches and staff but retaining them. Building a team that not only works well together but also enriches your gym's culture is essential for long-term success. But what happens when a team member, even a talented one, starts to negatively impact that culture?
As a leader, it's common to grapple with whether to retain a coach or staff member who is bringing down the morale of the team. Perhaps you’ve kept them on board far longer than you should have, hoping things would improve. After all, finding dedicated coaches who are willing to work unconventional hours, go above and beyond for members, and actively engage in the community is no easy feat.
However, when that staff member’s presence begins to hinder the growth of the entire team, it's a sign that something has to change.
Recognizing the Warning Signs
Retaining underperformers or those who exude negative energy can drain your entire team and, ultimately, hurt your gym’s performance. But recognizing when it's time to part ways can be tough. Here are some questions to ask yourself as a leader:
Have you communicated your concerns clearly?
It’s important to ensure that the individual has been given constructive feedback and a chance to improve. Have you provided the necessary support for them to succeed?
Have they been given enough time to show improvement?
While it’s crucial to address toxic behavior, it’s also essential to give the person enough time and space to turn things around. Have you tried all potential solutions, such as mentoring, training, or team-building efforts?
Is their behavior impacting the rest of the team?
Toxicity can spread quickly. Even if the person is great at their job technically, their behavior can have a ripple effect, bringing down the energy, focus, and camaraderie of your team. Are other staff members affected by their presence?
Are you holding on out of fear of finding a replacement?
Gym owners often hold onto toxic employees because of the hassle of finding someone new. While it may seem easier in the short term to avoid the recruiting process, the long-term consequences of keeping a toxic team member can be far worse.
When It's Time to Make the Call
If after giving them feedback, support, and ample time for improvement, the individual continues to harm the culture and morale of your team, it may be time to make a tough decision. You must ask yourself:
Do you allow one person to erode the culture and reputation you’ve worked so hard to build? Or do you make the difficult but necessary choice to let them go?
Letting go of someone toxic, regardless of their skill level, is never easy. But from a business and leadership perspective, it's often the best decision. A cohesive and motivated team will always outperform one where negativity festers. In the long run, you’ll find that making this decision will bring more peace, productivity, and unity to your gym environment.
Moving Forward
Parting ways with a toxic staff member is an opportunity to reaffirm your commitment to a positive, supportive, and professional gym culture. It’s also a reminder to your team that maintaining these standards is non-negotiable. Surrounding yourself with people who believe in your mission, share your values, and uplift one another is key to building a gym that thrives.
In the end, while it may be uncomfortable in the moment, choosing the health of your team and business is a decision you won’t regret.
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